Delivery Information

DELIVERY PRICES:

FREE standard UK shipping for all orders over £40

For orders under £40, we charge a flat fee of £2.95

Express UK delivery is charged at £5.95 (excludes weekends and bank holidays)

SUBSCRIPTIONS - These are delivered for FREE in the UK. Your total subscription price is the entire cost for delivering your monthly tealights, candles or diffusers.

ORDER TRACKING:

All orders are tracked from our warehouse to your front door

As soon as your order is packed and handed to our courier, you will receive an email with a tracking link and tracking number

Please Note: If you live in the highlands of Scotland or a new postcode area, we may have to send your parcel via Royal Mail. The tracking link will not work for this type of delivery but please allow 5 working days for delivery. If you encounter any problems, email hello@illumigi.com or call 020 8895 6949 and a member of our team will offer assistance.

ESTIMATED DELIVERY TIME:

Allow 5 working days from the date of dispatch from our warehouse

For express delivery, please allow 2 days for delivery. Excludes weekends and bank holidays when our warehouse is closed.

RETURNS:

Please contact us via the message link on any website where you have made your Illumigi purchase e.g. Etsy, Amazon, NuMonday.

Alternatively, email hello@illumigi.com and request a return

Please DO NOT send products back to us without the correct Returns Code - we need to ensure your parcel is sent back to the correct warehouse and has the correct tracking link attached.

DO NOT return items without a tracking number - we need to enter the tracking number in to our software to ensure your item is checked in to the correct warehouse.

If you return your package without notifying us first, there is a risk that your item(s) will be lost in transit. We operate from several locations in the UK and we need to ensure products are sent back to the correct address, else we cannot offer a refund/replacement.