About Us

About Us at ILLUMIGI

HAND POURED GOODNESS

Every candle purchased from ILLUMIGI has been lovingly crafted by our own hands.

From melting the soy wax in a large pot, to gingerly wrapping each candle in recycled tissue paper, we personally make and package each order in our North Yorkshire studio - from start to finish!

MADE IN NORTH YORKSHIRE

When you purchase a candle from ILLUMIGI, you're buying directly from the maker, a British Maker, living and working on the North Yorkshire coast of England.

We design and make each candle by hand, right here in our studio, so you can be safe in the knowledge that we have not imported or re-packaged a product that is sold elsewhere.

Each ILLUMIGI candle is unique to us, we hand pour each and every one, then package them as customers place orders via our website or over the phone. They're not plucked from an obscure warehouse on an industrial estate or pulled out of a box from the Far East - these are Yorkshire made! 

♥ MADE WITH LOVE ♥

As we hand pour each and every candle ourselves, in this very studio, you can be assured that each candle contains just an 'ickle' bit of love from one of our candle makers :) That means they may be 'perfectly imperfect' - we don't use machines, even the labels are applied by hand for each and every order. It's a slow process but we feel it's better this way.

ENVIRONMENTALLY THOUGHTFUL

At the very start of our journey, we made a conscious decision to try to eradicate plastic from our entire product range. 

With careful planning and clever sourcing, we've managed to avoid the use of plastic packaging tape, bubble wrap or plastic product containers in all of our items.

All ILLUMIGI products are delivered in recycled cardboard boxes, without tape! Each candle neatly slides out of a recycled and FSC approved cardboard tube.

The candle wax is poured in to glass votives, each reusable as a plant pot for succulents or perhaps as a contemporary pencil pot or something around the home? 

EVERGREEN CUSTOMER SERVICE

As you are buying directly from the maker, you can be assured of truly five star customer service.

By email, telephone, live chat or through one of our many social channels, our customer service team are available 7 days per week to answer your questions or help, in the unlikely event that you have a problem with your order or if you have a special request.

 

Happy shopping

 

From Team Illumigi